Purchased a spring break trip with 5 friends in december, leaving March 12-21st. First way was with jet blue, going back with American airlines.
Jet blue ticket cost per person, $150
American ticket cost per person, $105.50
March 16th: Felt unsafe in the current climate. Review American Airlines policy of waiving the fee for changing a flight, as well as Orbitz's coronavirus policy, which operated the same.
We found an outbound flight that had cost us $106.50 per person. So collectively, it was $6 more or $1 per person more than our original fare. Granted, we have to pay that fare difference, however was notified on the phone with our agent that the fare difference was so minimal and due to the climate of the virus, Orbitz was waiving the fare difference. From then on we got our updated itinerary and receipt which was unchanged besides the destination and airports. Note that the price was never adjusted because there never had to be an adjustment because the fees were supposed to be waived from each party.
Skip to April 1st: I receive 6 charges (for 6 passengers), for amounts of $954.20. I called up American Airlines they said that the ticket was $1,059 for each person on March 16th. However they said that they didn't adjust it, that was Orbitz's adjustment. In conclusion, that was not the American Airlines ticket price.
I call Orbitz who continues to tell me that that was the ticket price, and the $954 is the difference in fare. Yet, forget the technicalities for a second. What airfare from Florida to Connecticut (1stop) during this coronavirus crisis is costing $500, let alone $1000?! Anyhow, they continue to deny it and once I mentioned that the agent over the phone never disclosed this because he didn't, he clearly stated the price was $106 and that the fare difference would be waived, they said they will review the telephone conversation I had with the agent on March 16th, and if it matched with what I was saying.
Currently, I am at a $6,000 loss right now due to the fraudulent and terrible customer service that Orbitz had so far provided. While I am 100% confident as are my other passengers who stood as witnesses with me when making the call, I feel as if Orbitz may try to pull a fast one on this. I will update reddit with any new information and if anybody has any suggestions please let me know!